Overview
Lab AI (“we,” “us,” or “our”) provides an AI-powered health report reading experience designed to help users better understand uploaded laboratory results and similar medical documents.
This Privacy Policy explains how we handle your information when you use our Service. We believe privacy should be clear, calm, and easy to understand.
Information Collection and Use
We may process information you choose to provide in order to deliver the Service. This can include uploaded lab reports, images, PDF files, extracted text, and related usage details required to generate AI-based explanations.
We may also process limited technical information such as app version, device type, anonymous identifiers, and subscription-related metadata to keep the app secure, reliable, and functional.
How We Use Your Data
- To analyze uploaded content and generate explanations inside Lab AI.
- To improve reliability, performance, and security.
- To manage subscriptions, credits, purchases, and support requests.
- To detect misuse, abuse, or unauthorized activity.
Storage and Retention
We store information only for as long as reasonably necessary to operate the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
Some uploaded files or generated results may be stored temporarily and may be deleted after processing or after a limited retention period, depending on product design and operational needs.
Security
We use reasonable technical and organizational safeguards to protect information against unauthorized access, loss, misuse, or disclosure. However, no digital system can guarantee absolute security.
Medical Disclaimer
Lab AI is not a medical provider. The Service is offered for informational purposes only and does not provide diagnosis, treatment, emergency advice, or a substitute for licensed medical judgment.
You should always consult a qualified healthcare professional before making medical decisions based on any content generated by the app.
Your Rights
Depending on your jurisdiction, you may have rights to request access, correction, deletion, restriction, or objection regarding certain personal information. You may also have the right to withdraw consent where processing is based on consent.
Contact
For privacy-related questions or legal requests, you can contact us through your official support email.